Our Policies

Policies and procedures. 


We have a comprehensive range of policies and procedures to ensure high quality care and learning, compliance with EYFS (2017) and all relevant legal requirements. Parents are able to request copies of any or all policies. 


Compliments and Complaints Procedure 2019-20 

We record all compliments and share these with staff. We also welcome any suggestions from parents on how we can improve our services, and will give prompt and serious attention to any concerns that parents. 




The welfare of children is of paramount importance to us. Each child is precious and they deserve to be safe, to be treated with care and kindness and to be protected from any maltreatment.  



Naomi Compton, Head of Centre, is the Designated Safeguarding Lead. 


Safeguarding Policy 2019-20 
Safeguarding and promoting the welfare of children, in relation to this policy is defined as: 
• Protecting children from maltreatment 
• Preventing the impairment of children’s health or development 
• Ensuring that children are growing up in circumstances consistent with the provision of safe and effective care 
• Taking action to enable all children to have the best outcomes. 
(Definition taken from the HM Government document ‘Working together to safeguard children 2018). 
Safeguarding Policy Sept 2019-20.pdf 
Adobe Acrobat document [127.4 KB] 


First Aid 


All members of the team have an up-to-date qualification in paediatric first aid, and know how to provide your child with the best possible care. If we have concerns about your child’s welfare during the day, we will contact you to agree the action we think is appropriate. 


Health and Safety 


Theresa Skillen, Deputy Head of Centre is the Health and Safety Lead. 

We take our responsibility for the health and safety of all our children, staff and visitors very seriously. We adhere to the Health and Safety at Work Act 1974, for ensuring so far as is reasonably practicable, the health and safety and welfare of our staff, the children we care for and visitors.  




We provide healthy and balanced meals as recommended. The children also enjoy snacks, prepared freshly each day. We ask for feedback regularly from parents as well as from children. We are mindful that some children have allergies and will ensure their individual requirements are followed and respected. All members of staff are qualified in Level 2 Hygiene, Nutrition and Level 2 Allergy Awareness. 


We meet the Early Years Foundation Stage welfare requirement on providing ‘healthy, balanced and nutritious’ food and drink.